Cancellation Policy

Effective Date: July 10, 2026

Thank you for shopping with Nestro Mart. We strive to provide a smooth shopping experience. Please read our cancellation policy carefully before placing an order.

Order Cancellation

Before Order Dispatch

• Orders can be cancelled free of charge before they are packed and dispatched.

• To cancel your order, log in to your account and visit the My Orders section, or contact our customer support as soon as possible.

• Once the cancellation request is approved, a full refund (if prepaid) will be initiated.

After Order Dispatch

• Once an order has been dispatched, it cannot be cancelled.

• If you no longer wish to keep the product, you may request a return after delivery, subject to our Return & Refund Policy.

Cancellation by Nestro Mart

Nestro Mart reserves the right to cancel any order under the following circumstances:

• Product is out of stock or unavailable.

• Incorrect pricing or product information due to technical or human error.

• Payment is not successfully completed or is flagged as suspicious.

• Delivery is not possible due to unforeseen logistical issues.

• Any fraudulent or unauthorized transaction is suspected.

In such cases, customers will receive a full refund for prepaid orders.

Refund for Cancelled Orders

• Online Payments: Refunds are processed to the original payment method within 5–7 business days after cancellation approval. Processing time may vary depending on your bank or payment provider.

• Cash on Delivery (COD): No refund is applicable if no payment has been made.

Contact Us

If you need assistance with cancelling an order, please contact our customer support.

Website: https://www.nestromart.com/

We are committed to resolving your queries as quickly as possible.